Free Returns

Returns are free on orders placed within the contiguous U.S., if requested within 14 days of receiving the shoes. We will only accept returns on items that are unworn, unaltered, and in their original packaging. If shoes show any sign of obvious wear (creases, scuffs) they will not be accepted for return.

All items sent back to us need to be in its original packaging. Shoe boxes should not be used as the shipping box. Any item returned without its original shoe box or sent using the shoe box as the shipping package will result in a $8 restocking fee.
Final Sale and Factory Second items are not eligible to be returned or exchanged.

Please allow up to 1-2 weeks for refunds to be processed. Depending on shipping time and credit card company processing, a refund may take up to 1-2 billing cycles to appear on your bank statement.

You can request a return via our returns page.

Final Sale Policy

Sales of items marked Final Sale or Factory Seconds are final and do not qualify for returns or store credit. Sutro covers all domestic shipping costs to you, however Final Sale items do not quality for free shipping back to us. Likewise, Sutro will not cover the cost of return shipping for any exchange.

Free Exchanges

To exchange for another style/size, simply place an order for the pair that you'd like to exchange for. Send back the pair that did not work for you. We will issue a full refund for that pair once we receive it back.

Quantities are limited - this process ensures you reserve your desired size in a timely manner.

If you ordered an item using a promo code, please contact us to inquire about receiving an exchange code.